Buyer’s lounge FAQ's

  • what if freelancers aren’t responding

    what if freelancers aren’t responding

    If the freelancers you’ve hired aren’t responding after you’ve bought their services, the first thing to do is reach out to them and try to communicate your needs. It’s important to be patient and understanding during this time, as they may have other commitments or be experiencing technical difficulties. If they still don’t respond after a reasonable amount of time, you can reach out to the customer service team of the platform you used to purchase their services and request a refund. or you can simply request refund from ongoing task

    It’s important to keep your communication professional and polite and explain the situation clearly. The customer service team should be able to help you find a resolution.

  • Where my payment goes after buying services?

    After you purchase services, your payment will be securely held in escrow until the project is completed to your satisfaction. Once you have marked the task as completed, your payment will be released to the service provider. This ensures that you are satisfied with the results of the service before the provider is paid. This helps protect both parties involved in the transaction and ensures that the service is provided to the highest standards.

    So no worries about whether the freelancer will work or not after taking payment; you can refund any time.

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